Need help? We’re here to assist.
We're here to help with questions about Dolsin products, orders, delivery, returns, exchanges, or product compatibility.
Customer Support
For assistance, contact us by email or telephone:
Email: help@Dolsin.store
Phone: +44 7793 366410
When contacting us about an existing order, please include your order number so we can identify your purchase more quickly.
Order & Delivery Support
Contact us if you need assistance with:
- Order information
- Delivery or tracking
- Address corrections before dispatch
- Delayed or missing orders
- Damaged deliveries
- Incorrect products
Orders are normally processed within 1–2 business days, with estimated UK delivery taking 3–5 business days after dispatch.
Returns & Exchanges
Eligible products may be returned within 30 days after delivery.
Please contact help@Dolsin.store before sending a product back. Once your return request has been reviewed, we'll provide the appropriate return instructions.
Approved eligible returns include free return shipping, with no restocking fee.
Eligible exchanges are also accepted, subject to product availability and our Returns & Refunds Policy.
Product Questions
If you're unsure which pillow or accessory is suitable for your preferred setup, contact us before ordering.
We can help clarify product information such as:
- Dimensions and height
- Standard and Deluxe sizing
- Adjustable layers
- Materials
- Pillowcase compatibility
- Height-riser compatibility
- Product care
Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please email us with:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
We'll review the information and provide the appropriate next steps.
Business Information
Dolsin
Operated by TYLER JAKE STEWART
Address:
41 Oaklands Dr
Willerby
Hull HU10 6BJ
United Kingdom
Email: help@Dolsin.store
Phone: +44 7793 366410
Website: Dolsin.store
Delivery area: United Kingdom only
Shipping fee: £6.88 per order
Order processing: 1–2 business days
Estimated delivery after dispatch: 3–5 business days