Last updated: September 27, 2026
These Terms of Service apply to your use of Dolsin.store and purchases made through the Dolsin online store.
Dolsin is operated by TYLER JAKE STEWART, located at 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom.
By using our website or placing an order, you agree to these Terms, subject to any statutory rights that cannot legally be excluded or restricted.
1. About Dolsin
Dolsin is a UK-based online retailer offering pillows, pillow accessories, and sleep-comfort products.
We currently sell and deliver products within the United Kingdom only.
You can contact us at:
Email: help@Dolsin.store
Phone: +44 7793 366410
2. Eligibility to Purchase
By placing an order, you confirm that you are legally capable of entering into a purchase agreement or have the appropriate permission to do so.
You must provide accurate and complete information when placing an order.
3. Product Information
We aim to provide clear and accurate information about our products, including available details regarding:
- Dimensions
- Materials
- Construction
- Adjustable features
- Product compatibility
- Care instructions
- Intended use
Minor differences in appearance may occur because of manufacturing variations, photography, lighting, or differences between device displays.
Please review the individual product page before purchasing.
4. Product Use and Care
Products should be used for their intended purpose and according to the care instructions supplied with the product.
For products containing foam, do not machine wash, soak, or immerse the foam core unless the specific product instructions expressly state that this is permitted.
Where a product includes a removable washable cover, follow the care instructions provided for that cover.
5. Comfort Products and Medical Claims
Dolsin pillows and sleep accessories are sold as consumer comfort products.
Unless expressly stated otherwise and supported by applicable regulatory requirements, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition.
Product descriptions concerning sleeping positions, comfort, cushioning, cooling-focused materials, or support describe the intended design and use of the products and should not be interpreted as medical advice.
6. Prices
Product prices are displayed on Dolsin.store.
We make reasonable efforts to ensure that pricing information is accurate. The final product price and applicable delivery charge will be displayed during checkout before payment is submitted.
7. Shipping Charges
Dolsin currently charges:
£6.88 per order for UK delivery.
The applicable shipping charge will be shown at checkout before you complete your purchase.
8. Payments
Available payment methods are displayed during checkout.
Payment must be successfully authorised before an order can be processed.
Your payment may be processed by an independent payment service provider. Such providers may apply their own terms and privacy practices to the processing of payment information.
9. Placing an Order
When you submit an order, you are requesting to purchase the products shown in your checkout.
You should receive an order confirmation using the contact information provided during checkout.
We reserve the right to decline or cancel an order where reasonably necessary, including where:
- A product is unavailable
- Payment cannot be authorised
- Materially incorrect information was supplied
- A significant pricing or listing error occurred
- Fraud or unauthorised payment is reasonably suspected
- We cannot deliver to the supplied address
- Fulfilling the order would violate applicable law
If we cancel an order after payment has been collected, an appropriate refund will be issued.
10. Product Availability
Products are subject to availability.
Placing an item in your shopping cart does not necessarily reserve stock.
If a product becomes unavailable after an order has been placed, we will contact you and provide an appropriate resolution, which may include a refund.
11. Processing Times
Orders are normally processed within:
1–2 business days
Business days are Monday through Friday, excluding applicable UK public and bank holidays.
12. UK Delivery
Dolsin currently delivers within the United Kingdom only.
Our normal estimated delivery time after dispatch is:
3–5 business days
Including processing, the normal estimated total timeframe is approximately:
4–7 business days from the date of order.
These are estimates rather than guaranteed delivery dates. Please see our Shipping & Delivery Policy for additional information.
13. Delivery Address
Customers are responsible for supplying an accurate and complete delivery address.
If you notice an error after placing an order, contact us immediately.
We will attempt to make changes where reasonably possible before dispatch, but we cannot guarantee that an address can be changed after fulfilment has begun or the parcel has entered the carrier network.
14. Tracking
Where tracking is available for your shipment, tracking details will be provided after dispatch.
Carrier tracking systems may require some time to display the first tracking update.
15. Returns
Eligible products may be returned within 30 days after delivery, subject to our Returns & Refunds Policy.
Contact help@Dolsin.store before sending a return.
Approved eligible returns include free return shipping, and Dolsin does not charge a restocking fee.
16. Exchanges
Eligible products may be exchanged during the applicable 30-day return period.
Same-value exchanges are subject to product availability.
Where the requested replacement has a different price, we may ask you to return the original item for a refund and place a separate order.
17. Refunds
Approved refunds are normally processed to the original payment method.
We normally process an eligible refund within 14 days after receiving the returned product or acceptable evidence of return where applicable.
Your bank or payment provider may require additional time to display the refund.
18. Damaged, Defective or Incorrect Products
If a product arrives damaged, appears defective, or is different from what you ordered, contact us as soon as reasonably possible.
We may request your:
- Order number
- Description of the issue
- Photographs of the product
- Photographs of the packaging where relevant
After reviewing the issue, we will provide an appropriate remedy according to the circumstances and your applicable legal rights.
Where a return is required because we supplied a damaged, defective, or incorrect product, Dolsin will cover the appropriate return shipping costs.
19. Order Cancellations
If you wish to cancel an order before dispatch, contact us as soon as possible.
Because orders may enter processing quickly, we cannot guarantee that an order can be stopped before dispatch.
This does not affect any statutory cancellation rights available to UK consumers.
20. Promotions and Discounts
From time to time, Dolsin may offer promotional prices, discount codes, or other offers.
Unless otherwise stated, promotions:
- Apply only during the stated promotional period
- May be subject to product or order eligibility requirements
- Cannot necessarily be combined with other offers
- Have no cash value
- May be withdrawn or corrected where there is an obvious technical or pricing error
Any additional conditions will be displayed with the relevant promotion.
21. Website Accuracy
We make reasonable efforts to keep Dolsin.store accurate and up to date.
However, occasional typographical, technical, pricing, inventory, or product-information errors may occur.
Where an obvious material error affects an order, we may contact you to correct the issue or cancel and refund the affected order where appropriate.
22. Website Availability
We do not guarantee that Dolsin.store will be continuously available without interruption.
We may temporarily restrict access for maintenance, security, technical updates, or circumstances outside our reasonable control.
23. Acceptable Website Use
You must not intentionally:
- Interfere with the operation or security of the website
- Attempt unauthorised access to accounts or systems
- Introduce malicious software or harmful code
- Use the website for fraudulent or unlawful activity
- Misuse checkout, payment, promotional, or returns systems
- Copy or exploit website content in violation of applicable intellectual property rights
24. Intellectual Property
Unless otherwise stated, the Dolsin brand, website content, original text, graphics, logos, layouts, and other protected materials are owned by or lawfully used by Dolsin.
Nothing in these Terms grants permission to commercially reproduce or exploit protected Dolsin materials without appropriate authorisation.
25. Privacy
Personal information is handled in accordance with our Privacy Policy and, where applicable, our Cookie Policy.
Please review those policies for further information about how personal data is collected and used.
26. Third-Party Services
Our website may rely on third-party services for functions such as payments, website hosting, delivery, analytics, or other operational services.
Where you interact directly with an independent third-party service, that provider may have its own applicable terms and privacy practices.
27. Our Responsibility
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to applicable law, Dolsin is not responsible for losses caused solely by circumstances outside our reasonable control or losses that were not reasonably foreseeable when the contract was formed.
Nothing in this section restricts your statutory rights regarding faulty, damaged, misdescribed, or otherwise non-conforming goods.
28. UK Consumer Rights
These Terms operate alongside your rights under applicable UK consumer protection law.
Depending on the circumstances, customers may have legal rights concerning:
- Goods being as described
- Satisfactory quality
- Fitness for applicable purposes
- Online purchase cancellation
- Faulty or defective goods
- Refunds, repairs, or replacements
Nothing in these Terms is intended to remove or reduce rights that cannot legally be excluded.
29. Complaints
If you have a complaint regarding an order, product, or our service, contact:
Please include your order number where applicable and explain the issue clearly so we can review it.
30. Changes to These Terms
We may update these Terms of Service when our business practices, website, services, or applicable requirements change.
The latest version will be published on Dolsin.store with an updated revision date.
Changes will not remove statutory rights that already apply to completed purchases.
31. Governing Law
These Terms are governed by the laws applicable to Dolsin in the United Kingdom, subject to any mandatory consumer protections or jurisdictional rights that apply to you.
Contact Dolsin
Dolsin
Operated by TYLER JAKE STEWART
Address: 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom
Email: help@Dolsin.store
Phone: +44 7793 366410
Website: Dolsin.store