Refund policy
Last updated: September 27, 2026
At Dolsin, we want customers to have a clear and straightforward process if a purchase needs to be returned. This policy explains our return period, exchanges, return shipping, refunds, and how to report damaged or incorrect products.
30-Day Return Period
Eligible products may be returned within 30 days after delivery.
To request a return, contact us at help@Dolsin.store before sending the product back.
Please provide:
- Your full name
- Order number
- Product you wish to return
- Reason for the return, where relevant
- Photographs if the product is damaged, defective, or incorrect
We will review your request and provide the appropriate return instructions.
Return Eligibility
To be eligible for a standard return, the product should be:
- Returned within the 30-day period
- Complete with its included parts and accessories
- In substantially the same condition in which it was received
- Packaged appropriately for return transportation
Customers may reasonably inspect a product after receiving it. Where permitted by law, we may consider any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
Return Shipping
For approved eligible returns within the United Kingdom, Dolsin provides free return shipping.
Where applicable, we will provide a prepaid return label or appropriate return instructions after your request has been approved.
Please do not purchase return postage independently unless we have instructed you to do so, as independently purchased postage may not be reimbursable.
Return Address
Please contact us before returning a product.
Do not automatically send returns to our business address. The appropriate return location and instructions will be provided after your return request has been reviewed and approved.
This helps ensure that your return reaches the correct location and can be properly identified and processed.
No Restocking Fee
Dolsin does not charge a restocking fee for approved eligible returns.
Exchanges
We accept exchanges for eligible products within the 30-day return period.
Where available, an eligible product may be exchanged for another product of the same value, subject to stock availability.
If you would like a different product with a different price, we may ask you to return the original product for a refund and place a separate order for the replacement.
Approved eligible exchanges include free return shipping.
Damaged, Defective or Incorrect Products
If your order arrives damaged, appears defective, or you receive a different product from the one ordered, please contact us as soon as reasonably possible.
Send us:
- Your order number
- A description of the issue
- Clear photographs showing the product and problem
- Photographs of the packaging where relevant
Once reviewed, we will provide an appropriate resolution. Depending on the circumstances, this may include a replacement, return, repair where appropriate, or refund.
Dolsin will cover appropriate return shipping costs where a return is required because the product is damaged, defective, or incorrect.
Refunds
Once we receive and review an eligible returned product, we will notify you regarding the refund.
Approved refunds are issued to the original payment method used for the order.
We normally process eligible refunds within 14 days after receiving the returned product or acceptable evidence of its return where applicable.
Your bank, card issuer, or payment provider may require additional time to display the refund after we have processed it.
Original Shipping Charges
Whether the original £6.88 shipping charge is refundable depends on the circumstances of the return and your rights under applicable UK consumer law.
Where the law requires the original standard delivery charge to be refunded, we will refund it accordingly.
Order Cancellations
If you wish to cancel an order before dispatch, contact help@Dolsin.store as soon as possible.
Because orders are normally processed within 1–2 business days, we cannot guarantee that an order can be stopped once fulfilment has begun.
This does not affect any cancellation or withdrawal rights you may have under applicable UK consumer law.
Returning a Used or Damaged Product
We understand that customers may need to inspect a product to determine its nature, characteristics, and suitability.
If a product has been used, altered, damaged, or handled beyond what is reasonably necessary for inspection, we will review the return individually. Any deduction from a refund will only be made where permitted by applicable law.
Lost Return Parcels
Please use the return method provided by Dolsin for an approved return and retain any proof of posting or tracking information supplied.
If a return shipment appears to be lost, contact us so we can review the tracking information and assist with the next steps.
Return Abuse
Dolsin reserves the right to review return requests involving suspected fraud, repeated misuse of the returns process, products not originally purchased from Dolsin, or materially inaccurate information.
This provision does not limit legitimate statutory consumer rights.
UK Consumer Rights
Our 30-day returns policy is provided alongside the rights available to UK consumers under applicable consumer protection law.
Depending on the circumstances and type of purchase, UK customers may have statutory cancellation rights for online purchases as well as separate legal remedies where goods are faulty, damaged, misdescribed, or not of satisfactory quality.
Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded.
Contact Dolsin
For returns, exchanges, damaged products, or refund questions:
Dolsin
Operated by TYLER JAKE STEWART
Address: 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom
Email: help@Dolsin.store
Phone: +44 7793 366410
Website: Dolsin.store