Last updated: September 27, 2026
At Dolsin, we respect your privacy and aim to be transparent about how personal information is collected, used, stored, and shared when you visit Dolsin.store, place an order, contact us, or otherwise interact with our store.
Dolsin is operated by TYLER JAKE STEWART, based at 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom.
Information We Collect
Depending on how you interact with Dolsin, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing address
- Delivery address
- Order and purchase information
- Products purchased
- Payment and transaction information
- Returns, refunds, and exchange information
- Communications with customer support
- Marketing preferences
- Cookie and consent preferences
- IP address
- Browser and device information
- Operating system
- Approximate location derived from technical information
- Website activity and interactions
- Referring website or page
- Shopping cart activity
- Information used for fraud prevention and website security
We only seek to collect information that is reasonably necessary for operating our store, processing orders, providing customer service, maintaining security, and meeting applicable legal obligations.
How We Use Personal Information
We may use personal information to:
- Process and manage orders
- Confirm payments
- Arrange delivery
- Send order and dispatch confirmations
- Provide tracking information where available
- Handle returns, refunds, and exchanges
- Respond to customer questions
- Provide customer support
- Maintain transaction and accounting records
- Detect and prevent fraudulent or suspicious activity
- Protect our website and customers
- Troubleshoot technical problems
- Improve our website and customer experience
- Understand how customers interact with our store
- Comply with applicable legal, accounting, and tax obligations
- Establish, exercise, or defend legal claims
- Send marketing communications where permitted and appropriate
- Measure advertising or marketing performance where applicable and permitted
Legal Bases for Processing
Where UK data protection law requires a legal basis, we may process personal information on one or more of the following grounds:
Contract — where processing is necessary to process your purchase, deliver your order, or provide a service you requested.
Legal obligation — where we must retain or process information to comply with applicable laws or regulatory requirements.
Legitimate interests — where reasonably necessary for operating and protecting our business, preventing fraud, providing customer support, improving our services, or maintaining website security, provided those interests are not overridden by your rights.
Consent — where we ask for and rely upon your permission, such as for certain cookies or marketing activities where consent is required.
Orders and Transactions
When you place an order, we use the information you provide to process the transaction, prepare the order, arrange delivery, communicate with you, and provide post-purchase support.
Order information may also be retained where reasonably necessary for accounting, taxation, fraud prevention, dispute resolution, or other legal and administrative purposes.
Payment Information
Payments are processed using the payment options displayed during checkout.
Payment providers may collect and process information necessary to authorise and complete your transaction.
Where complete card information and security codes are handled directly by a payment provider, Dolsin does not intentionally store your complete payment card number or card security code on its own systems.
Payment providers process information according to their own privacy and security practices.
Delivery Providers
We may share information necessary to deliver your order with postal, courier, fulfilment, or logistics providers.
This may include your:
- Name
- Delivery address
- Telephone number
- Email address
- Order or shipment reference
We share only the information reasonably necessary for fulfilling and delivering the order.
Service Providers
Dolsin may use third-party providers to support the operation of the store.
Depending on the services used, these providers may assist with:
- Website hosting
- E-commerce functionality
- Payment processing
- Order management
- Delivery and fulfilment
- Customer support
- Website security
- Fraud prevention
- Analytics
- Advertising and marketing
- Email communications
- Technical infrastructure
These providers may process personal information where necessary to perform their services.
Cookies and Similar Technologies
Dolsin.store may use cookies and similar technologies to operate the website, remember preferences, maintain shopping-cart functionality, support checkout, improve security, understand website performance, and, where applicable, support analytics or advertising.
Where required, non-essential cookies will be used according to the choices you make through our available cookie or consent controls.
For additional information, please see our Cookie Policy.
Marketing Communications
Where permitted, we may send promotional or marketing communications to customers who have requested them or where another lawful basis permits us to do so.
You may unsubscribe from marketing emails using the unsubscribe option provided in the communication or by contacting us.
Transactional communications concerning your order, payment, delivery, return, or customer-service request are not considered marketing communications and may still be sent when necessary.
Advertising and Analytics
Where enabled, Dolsin may use analytics and advertising services to understand website performance, measure marketing effectiveness, and improve the relevance of advertising.
Depending on the technology involved, these services may process information such as device identifiers, browser information, IP address, website interactions, and cookie data.
Where consent is legally required for these technologies, we will seek it before using them.
When We May Share Information
We may disclose personal information where reasonably necessary to:
- Complete an order or transaction
- Deliver products
- Process payments
- Provide customer support
- Operate and secure our website
- Detect or investigate fraud
- Work with professional advisers
- Meet legal or regulatory requirements
- Respond to lawful requests from authorities
- Protect our legal rights
- Facilitate a legitimate business restructuring or transfer, subject to applicable law
We do not disclose personal information merely because a third party requests it without an appropriate reason or legal basis.
International Data Processing
Although Dolsin is based in the United Kingdom and currently serves UK customers, some technology or service providers we use may process information in other countries.
Where personal information is transferred internationally, we take appropriate steps where required by applicable data protection law to ensure the information receives suitable protection.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for applicable legal, accounting, tax, security, dispute-resolution, and record-keeping requirements.
Different categories of information may be retained for different periods.
When information is no longer reasonably required, it may be deleted, anonymised, or otherwise handled in accordance with applicable requirements.
Data Security
We use reasonable organisational and technical measures intended to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.
However, no online service, electronic transmission, or storage system can guarantee absolute security.
Your Privacy Rights
Depending on applicable UK data protection law and the circumstances, you may have rights concerning your personal information, including rights to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Request restriction of certain processing
- Object to certain processing
- Request transfer or portability of certain information
- Withdraw consent where processing relies on consent
- Object to certain direct marketing activities
- Raise a concern about how your personal information is handled
These rights may be subject to legal conditions, limitations, or exceptions.
Making a Privacy Request
To exercise an applicable privacy right, contact:
Please explain your request clearly and provide enough information for us to identify the relevant records.
We may need to verify your identity before completing certain requests to protect personal information from unauthorised access or disclosure.
Complaints
If you have concerns about how Dolsin handles your personal information, please contact us first so we can review the matter.
You may also have the right to raise a complaint with the UK Information Commissioner's Office (ICO) or another competent data protection authority where applicable.
Children's Privacy
Dolsin does not intentionally seek to collect personal information from children who are not legally able to make purchases or provide the relevant consent themselves.
If you believe a child has provided personal information inappropriately, please contact us so we can review the situation.
Third-Party Websites
Dolsin.store may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites. We encourage customers to review the privacy information provided by those services before supplying personal information.
Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, technologies, or legal requirements change.
When appropriate, the updated version will be published on Dolsin.store with a revised “Last updated” date.
Contact Dolsin
For privacy questions or requests:
Dolsin
Operated by TYLER JAKE STEWART
Address: 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom
Email: help@Dolsin.store
Phone: +44 7793 366410
Website: Dolsin.store