Shipping policy
Last updated: September 27, 2026
At Dolsin, we aim to make delivery straightforward and transparent. This Shipping & Delivery Policy explains where we ship, our processing times, delivery estimates, shipping charges, tracking, and what to do if there is an issue with your order.
Where We Deliver
Dolsin currently delivers within the United Kingdom only.
We do not currently offer international shipping. Orders placed with a delivery address outside the United Kingdom may be cancelled and refunded.
Order Processing
Orders are normally prepared for dispatch within 1–2 business days after the order and payment have been successfully received.
Business days are Monday to Friday, excluding UK public and bank holidays.
Orders placed during weekends or public holidays will begin processing on the next available business day.
Delivery Times
After your order has been dispatched, estimated delivery within the United Kingdom is:
3–5 business days
Including our normal processing period, customers should generally expect their order within approximately:
4–7 business days from placing the order.
Delivery times are estimates rather than guaranteed arrival dates. Delays may occasionally occur because of carrier disruptions, severe weather, unusually high order volumes, public holidays, or circumstances outside our reasonable control.
Shipping Cost
Dolsin charges a flat shipping fee of:
£6.88 per order
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Order Confirmation
After successfully placing an order, you should receive an order confirmation using the contact information supplied during checkout.
Please review your order information carefully and contact us as soon as possible if you notice an error.
Dispatch & Tracking
When tracking is available for your shipment, tracking information will be provided after your order has been dispatched.
Please allow some time after receiving tracking information for the carrier's system to display the latest tracking events.
Delivery Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please check your:
- Recipient name
- House or building number
- Street
- Town or city
- Postcode
- Contact details
If you notice an incorrect address after ordering, contact us immediately at help@Dolsin.store.
We will try to update the address if the order has not yet been dispatched. Once an order has entered the carrier's network, we may not be able to change its delivery destination.
Delivery Delays
If your order has not arrived within the expected timeframe, please first check any tracking information provided.
If there has been no meaningful tracking update or your parcel appears significantly delayed, contact us with your order number so we can review the shipment.
Please note that temporary carrier delays do not necessarily mean that a parcel has been lost.
Lost Packages
If you believe your order has been lost during delivery, contact help@Dolsin.store.
We may ask you to provide your order number and confirm your delivery details. We will review the available tracking information and, where appropriate, contact the delivery provider.
If a shipment is confirmed as lost, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable consumer rights.
Damaged Deliveries
If your product arrives damaged, please contact us as soon as reasonably possible.
Include:
- Your order number
- A description of the problem
- Clear photographs of the product and, where relevant, the packaging
This information helps us review the issue and determine the appropriate replacement, return, or refund.
Incorrect Orders
If you receive a product different from what you ordered, please contact us at help@Dolsin.store before returning anything.
Provide your order number and photographs of the product received. If we confirm that an incorrect item was sent, we will provide the appropriate instructions and cover the applicable return costs.
Failed or Unsuccessful Delivery
If delivery cannot be completed because an incorrect or incomplete address was supplied, the recipient was unavailable, or the parcel was not collected when required, the shipment may be returned to us.
Please contact us if this happens. We will review the circumstances and explain the available options.
Nothing in this section limits rights that customers may have where the delivery failure was caused by Dolsin or the delivery provider rather than the customer.
Returns
Eligible products may be returned within 30 days after delivery, subject to our Returns & Refunds Policy.
For approved eligible returns, Dolsin provides free return shipping and does not charge a restocking fee.
Please contact us before sending a return so that we can provide the correct return instructions. Do not automatically send a return to our business address unless we specifically instruct you to do so.
UK Consumer Rights
This Shipping & Delivery Policy does not limit any statutory rights available to customers under applicable UK consumer law.
Where mandatory consumer protection law provides rights beyond this policy, those legal rights continue to apply.
Contact Dolsin
For questions about shipping, tracking, delivery, or an existing order:
Dolsin
Operated by TYLER JAKE STEWART
Address: 41 Oaklands Dr, Willerby, Hull HU10 6BJ, United Kingdom
Email: help@Dolsin.store
Phone: +44 7793 366410
Website: Dolsin.store